Returns Policy

Preamble:

Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The said eligibility will be different if your item is defective or damaged upon receiving the package, in which case, please follow the procedure described in the section regarding exchanges (below).

Section 1 - Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Section 2 - Late or missing refunds (if applicable): If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at contact@Luxxaniia.com.

Section 3 - Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Section 4 - Exchange (if applicable): We only replace items if they are defective and/or damaged. If you need to exchange it for the same item, send us an email at: contact@Luxxaniia.com.

In this email, kindly provide us with the order number (or a copy of the invoice) and evidence (a photo or video of the defective and/or damaged items) and send your item to the address provided on your package.

Section 5 - Shipping: To return your product, you should email us: contact@Luxxaniia.com

Customer's Address

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. (24 to 37 business days)

If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.